Frequently Asked Questions
Everything you need to know about bringing the Oasis experience home.
What is the typical shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-10 business days. White-glove delivery items may require additional scheduling time.
Do you offer international shipping for garden decor?
Currently, Oasis Home & Garden ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for indoor textiles?
We offer a 30-day return window for all rugs, pillows, and throws, provided they are in original, unused condition with tags attached. Please note that return shipping fees may apply.
Are your outdoor furniture sets weather-resistant?
Yes, our outdoor collections are crafted from premium materials like Grade-A teak, powder-coated aluminum, and UV-resistant synthetic wicker designed to withstand various climates and prevent fading.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's portal to monitor your delivery status in real-time.
Do you provide assembly services for large items?
We offer a 'White Glove Delivery & Assembly' upgrade at checkout for select heavy furniture pieces. This service includes room-of-choice delivery, full assembly, and removal of all packaging materials.